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BEST SELLER
CONTACT
(+49) 0395 581340
info@music-town.de

Shipping & Payment

Forwarding and packing charges Forwarding and packing charges:
Delivery time in working days after receipt of payment:
Austria 7,00 Euro
2-3
Belgium 10,00 Euro
1-2
Bulgaria 20,00 Euro
3-5
Croatia 20,00 Euro
3-5
Czech Republic 12,00 Euro
2-3
Denmark 8,00 Euro
2-3
Estonia 20,00 Euro
3-4
Finland 15,00 Euro
4-5
France 10,00 Euro
3-4
Germany Packaging and forwarding free of charge* for an order value over 40,00 Euro. If the order value is under this amount you pay 4,00 Euro for shipping
1-2
Great Britain 10,00 Euro
2-3
Greece 30,00 Euro 3-4
Hungary 12,00 Euro
3-4
Ireland 15,00 Euro
2-3
Italy 20,00 Euro
3-4
Latvia 20,00 Euro
3-4
Lithuania 15,00 Euro
3-4
Luxembourg 10,00 Euro
1-2
Monaco 15,00 Euro
3-5
Netherlands 8,00 Euro
1-2
Norway (including customs) 40,00 Euro
4-5
Poland 12,00 Euro
2-3
Portugal, Azores, Madeira 20,00 Euro
3-5
Romania 20,00 Euro
3-5
Russia 180,00 Euro
3-6
Slovakia 13,00 Euro
3-4
Slovenia 15,00 Euro
3-4
Spain, Balearic Islands 15,00 Euro
3-4
Sweden 15,00 Euro
3-4
Switzerland (including customs) 30,00 Euro
3-4
*only when you pay cash in advance or with Paypal, ** import sales tax is not included in the customs
OTHER COUNTRIES
The forwarding charges for not mentioned countries can be asked for at our hotline 0049 395 581 3425 or under the e-mail address: versand@music-town.de. ATTENTION: There are customs which incur when forwarding in third countries like Switzerland or Norway. In this case we calculate the net value of goods (value of goods less VAT) plus the respective forwarding and customs clearance expenses. This calculation is effected in the shop after the selection of the country in the shopping cart, that means in step 2 of the order procedure. If any questions occur, please get in contact with our client support under the telephone number 0049.395.581.34-0.
 
PARCELS WITH A WEIGHT ABOVE 30 KG
If the commodities are very big or very heavy (e.g. digital pianos) they will be delivered by a forwarding agency. The actual postal expenses for deliveries into other European countries by forwarding agencies will be charged additionally to the value of goods.
 
TYPE OF DISPATCH
We normally send our parcels with DPD or UPS. The delivery is insured and normally takes 2 to 3 working days. We always try to send an e-mail with the parcel number to all clients so that you are able to follow the status of your parcel on the web site of the forwarder. Please not that DPD/UPS will not deliver on Saturdays. If desired we also send the parcel with the German Post. Very big and heavy goods will only be delivered by a forwarding agency (please take this into account when choosing the payment). Of course you are always free to come to our shop in Germany to buy your commodities.
 
METHOD OF PAYMENT: cash in advance
When paying cash in advance you transfer the amount due to one of our accounts. For that you only need to communicate the name of our society as well as our SWIFT and IBAN Code to your bank which then will execute the transfer. We will deliver the merchandise as soon as the money is received in our account.

Client service Germany: Client service Anglophone countries:
Phone: 0049.395.581.34-0
Fax: 0049.395.581.34-19
E-Mail: info@music-town.de
Web site: www.music-town.de
Phone 0049.395.581.34-21
Fax: 0049.395.581.34-19
E-Mail: info@music-town.com
Web site: www.music-town.com
Bank connection Germany: Bank connection other European countries:
Music-Town GmbH
Account number: 301 044 10 36
Bank code: 150 502 00
Bank: Sparkasse Neubrandenburg - Demmin

PayPal-address:
shop@music-town.de (please indicate your order number)
Bank: Sparkasse Neubrandenburger – Demmin
Address of the bank: Platanenstraße 11, 17036 Neubrandenburg
Swift code: NOLADE 21 NBS
IBAN code: DE74 1505 0200 3010 4410 36

PayPal-address:
shop@music-town.de (please indicate your order number)

METHOD OF PAYMENT: PayPal

PayPal is the online payment service of eBay with which you can pay fast and safely for your purchases. It is very easy to use. PayPal works like a virtual account between the purchaser and the seller:
  1. With PayPal you as the buyer can always pay easily and safely online – without giving your bank data to the seller. You send money to PayPal by using your credit card or by bank transfer or by charging your PayPal credit.
  2. Since PayPal forwards your transfer to the account of the payee in real time your commodity can be forwarded faster if applicable.
  3. The sellers now are able to transfer the received amount of money to their own bank account. Generally, all PayPal members are able to freely administer their PayPal credit at any time.

Choose the method you want to pay with! PayPal uses all the methods of payment you already know from your bank. You decide with every new transaction whether you want to pay via bank transfer, via debit advice, with your credit you have on your PayPal account or with your credit card. However you do it, NO further fees will be charged.

Pay safely world-wide! PayPal is already used in 45 countries and six currencies. To send a transfer via PayPal you only need the e-mail address of the payee. Your advantages: no time-consuming and expensive foreign transfers. To process payments world-wide – always flexible, simple and traceable. Six different currencies can be used (the conversion is made automatically): Euro €, British Pound ₤, US – Dollar $, Canadian Dollar $, Australian Dollar $, Yen Ұ. No matter in which currency you pay, payments abroad are generally free of charge.

Information concerning PayPal payment
After your order (step 4 of the order procedure) the PayPal payment window will open and you can immediately proceed to the payment of your goods. Please note that certain articles could be not available temporarily or be out of stock at the time of your order. The disposability display in our digital shop is without engagement. The actual disposability of the article will be shown in the order confirmation. If there is a waiting time you will find a respective note at the beginning of that confirmation e-mail.

When do I receive the confirmation of the order?
After you have placed your order you receive an order acceptance. It shows you that the order request was transmitted to our system. The confirmation of your order will be executed by one of our staff members after a check of the actual disposability of all ordered items. If one article is not available temporarily but you already paid for it via PayPal, the whole amount of money is refunded to your PayPal account if you wish so. Since PayPal works in real time your money is immediately at your disposal again!

If you want to wait for the second order confirmation you have the possibility to execute the payment at a later stage. Just close the PayPal payment window after step 4 of the order procedure. When you want to pay you just have to log in to your PayPal account on the site www.paypal.com and to click the ‘Send money’ tab. Please use the email address shop@music-town.de as the payee. As reference please choose ‘miscellaneous’ and type in the order number.
 

METHOD OF PAYMENT: cash on delivery
We offer cash on delivery only for some countries and we have to charge additional fees.
  C.O.D. charge*:
Delivery time in working days
Germany 5 Euro
1-2
Austria 10 Euro
2-3
Belgium 10 Euro
1-2
Netherlands 10 Euro
1-2
Luxembourg projected
1-2
*only valid for parcels with a weight under 30 kg
METHOD OF PAYMENT: credit card
You can also pay for your goods with your credit card. We accept VISA and Mastercard. For security reasons this is only possible via PayPal (see 2. payment via PayPal). No further fees will be charged.
 
METHOD OF PAYMENT: debit
The payment via debit advice or bank collection is exclusively possible via the PayPal system. At PayPal the payment via debit advice is the most common payment. PayPal debits directly the payment amount from you bank account and the payee (Music-Town GmbH) immediately receives the amount – easily, fast and safely.
 
METHOD OF PAYMENT: Giropay
Giropay is only possible via PayPal. With immediate effect you can also pay with giropay at PayPal. Giropay is a newly developed online payment system with a direct access to your online banking account. Your transfer will be executed within a few seconds and we (Music-Town GmbH) immediately receive the money on our PayPal balance.

How does Giropay work? When you decide for giropay as method of payment you will be referred automatically to giropay. It offers you a secure web site in cooperation with your bank and you have the possibility to directly access you online banking. You log in on the giropay site with your PIN and all blanks will already be filled in with the transfer information.
By putting in your TAN you confirm the payment details and the transfer is done. We (Music-Town GmbH) receive the money within a few seconds and thus you receive your commodities faster.

What do you have to do to use Giropay? In the profile of your PayPal balance (www.paypal.com) you always can see if you are able to use giropay. Therefore, please log in on your PayPal balance and click on ‘my profile’ and choose ‘my bank accounts’. There you can see the status of your account and make modifications of your profile if necessary. If the status is ‘ not available’ your bank has no cooperation with giropay yet.
 
METHOD OF PAYMENT: cash payment in our shop
Of course you can also buy your goods directly in our shop and pay cash.
 
INFORMATION FOR OUR EBAY CLIENTS
You automatically receive an e-mail directly from ebay and additionally an e-mail from us with all information you need. Please transfer the money to the indicated account in the days after the end of the auction. The article will be despatched the day of the receipt of the payment.
  1. Why do I have to pay forwarding charges for eBay but not in the online shop when the order value is above a certain amount? - We have to pay commission to ebay which we are forced to delegate to you as forwarding expenses.
  2. What if my article is not available but I already paid cash in advance? - You get back the money paid at once.
  3. What if the ordered article doesn’t please me? - You have a two-week right of revocation when ordering in our online shop. Please inform us in this case.
HOTLINE
Do you have any questions concerning the despatch or the purchase transaction? Don’t hesitate to contact our English-speaking service by phone: 0049.395.581.34-21, fax: 0049.395.581.34-19 or by E-Mail.

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(+49) 0395 - 58 13 40
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